Help desk
Definitions
Instructions for use
- What is monTransport.com?
- How does it work?
- Which countries does monTransport.com cover?
- What are the benefits of monTransport.com?
- Which Transport providers can partner with monTransport.com?
- Are all Transport providers partnered with monTransport.com verified and legal?
Sign up / Log in
Categories: Vehicles, Trips, Transport Providers
- What is a transfer?
- What is a recurring transfer?
- What is a tour / tourism?
- What is a Vehicle and Driver Hire?
- What are the vehicle categories?
- What does the vehicle category "Pedicabs" stand for?
Posting a trip = Receiving bids
- How do I send a Vehicle and Driver Hire request?
- What is a Booking request?
- What is an Instant Price?
- How to book a Transport provider?
- Can I book a Transport provider at the last minute?
- Can I book a Transport Provider for an immediate departure?
My settings
Booking
- What if I don't have a mobile phone?
- How can I rate the Transport provider and leave a review?
- What’s the booking code for?
- When should I give my booking code to the driver?
- When should I book a Transport provider?
- How long should I wait before getting as many bids as possible for booking?
Price and payment
- How much does it cost to use monTransport.com?
- What payment methods are accepted?
- How can I ensure that I’m getting the best price for my Trip?
- Which payment cards are accepted?
- Can I pay in the currency of my choice?
- How is the exchange rate calculated?
Cancellation
- What are the different cancellation policies?
- If I cancel my Way-in transfer, does that cancel my Return transfer too?
- If I cancel my Return transfer, does that cancel my Way-in transfer too?
- How to cancel a booking?
- What if the Transport provider cancels my booking?
- What should I do if the Transport provider informs me that they will cancel my booking?
Problems
- I can't find my booking code, what should I do?
- What should I do if I've lost or forgotten my booking code?
- Where is the meeting point with the Transport provider?
- What should I do if the Transport provider isn't at the meeting point?
- What should I do if I cannot contact the Transport provider?
- What should I do if I miss my appointment with the Transport provider?