The invoices for trips booked on monTransport.com are issued by the platform on behalf of the transport provider you have selected.
They are automatically generated from the information provided at the time of booking.
Once issued, these invoices cannot be modified or replaced.
🧾 Who is responsible for the invoice?
Although the invoice is sent to you by monTransport.com, it is issued on behalf of the transport provider, who remains the legal and fiscal responsible party.
Therefore, the transport provider must be contacted in case of any error (address, name, VAT, etc.).
🛠️ In case of an error
monTransport.com does not have the technical or legal ability to modify an invoice that has already been issued. If an error is found, the transport provider may issue a credit note (corrective invoice) from their own system and then create a new document.
You can contact the transport provider directly using the contact details shown on the invoice.
🧭 Summary
Invoices are issued by monTransport.com on behalf of the transport provider.
They cannot be modified after issuance.
For any correction, the transport provider may issue a credit note.
monTransport.com does not intervene in the modification of accounting documents.