Help desk
Definitions
Instructions for use
- What is monTransport.com?
- How does it work?
- Which countries does monTransport.com cover?
- What are the benefits of monTransport.com?
- Which Transport providers can partner with monTransport.com?
- Are all Transport providers partnered with monTransport.com verified and legal?
Sign up / Log in
Categories: Vehicles, Trips, Transport Providers
- What is a transfer?
- What is a recurring transfer?
- What is a tour / tourism?
- What is a Vehicle and Driver Hire?
- What are the vehicle categories?
- What does the vehicle category "Pedicabs" stand for?
Posting a trip = Receiving bids
- How do I send a Vehicle and Driver Hire request?
- What is a Booking request?
- What is an Instant Price?
- How to book a Transport provider?
- Can I book a Transport provider at the last minute?
- Can I book a Transport Provider for an immediate departure?
My settings
Booking
- What if I don't have a mobile phone?
- How can I rate the Transport provider and leave a review?
- What’s the booking code for?
- When should I give my booking code to the driver?
- When should I book a Transport provider?
- How long should I wait before getting as many bids as possible for booking?
Price and payment
- How much does it cost to use monTransport.com?
- What payment methods are accepted?
- How can I ensure that I’m getting the best price for my Trip?
- Which payment cards are accepted?
- Can I pay in the currency of my choice?
- How is the exchange rate calculated?
Cancellation
- What are the different cancellation policies?
- If I cancel my Way-in transfer, does that cancel my Return transfer too?
- If I cancel my Return transfer, does that cancel my Way-in transfer too?
- How to cancel a booking?
- What if the Transport provider cancels my booking?
- What should I do if the Transport provider informs me that they will cancel my booking?
Problems
- I can't find my booking code, what should I do?
- What should I do if I've lost or forgotten my booking code?
- Where is the meeting point with the Transport provider?
- What should I do if the Transport provider isn't at the meeting point?
- What should I do if I cannot contact the Transport provider?
- What should I do if I miss my appointment with the Transport provider?
Contact us
Definitions
Basics
- What is monTransport.com?
- How does it work?
- Which Transport providers can partner with monTransport.com?
- Are all Transport providers partnered with monTransport.com verified and legal?
- Why do I need to provide my IBAN?
- Cross-border trips: precautions to take and compulsory documents
Sign up / Log in
Categories : Vehicles, Trips, Transport providers
- What are the vehicle categories?
- What does the vehicle category "Pedicabs" stand for?
- What does the vehicle category "Mototaxis" stand for?
- What does the vehicle category "Taxi/Cab" stand for?
- What does the vehicle category "Luxury vehicles" stand for?
- What does the vehicle category "Limousines" stand for?
Trips and bids
- What is a Flash trip?
- What is a Classic trip?
- How do I send a bid?
- How do I send a bid for a round-trip transfer?
- How do I submit a bid for a recurring transfer?
- How do I report inaccurately detailed trip requests?
Profile
- What is the Liability Insurance?
- What's the profile for?
- Why can't I get 100% completion on my profile?
- How do I fill in my profile?
- How do I add a vehicle to my profile?
- How can I edit a vehicle on my profile?
Settings
- How do I close my account?
- How do I change my password?
- How do I change my email address?
- How do I register my bank details (IBAN)?
- How do I add or delete a vehicle category?
- How do I activate or deactivate trip reception by email notification?
Bookings
- How does the booking system work?
- What is the booking number composed of?
- How to organize the meeting point at a train station or airport?
- How do I modify a booking?
- What’s the booking code for?
- How do I enter the booking code to receive my payment?
Price and payment
- How do I obtain payment for a booking?
- Why do I receive 2 payments for a round-trip transfer?
- How do I receive compensation if a traveler cancels a booking?
- What are the payment deadlines for a booking?
- What if I'm afraid to register my IBAN?
- Do I need to issue an invoice for the traveler?
Reputation
- How to get a rating and review?
- How do my ratings affect my positioning on monTransport.com?
- Why has my overall score dropped?
- How can I contest a rating or review?
- How do I reply to a review?
- Why do I receive 2 reviews after booking a round-trip transfer?
Rules
Cancellation
- How to Delegate a Booking to a Trusted Colleague
- How do I cancel a sent bid?
- How do I cancel a booking?
- What if I forget to cancel a bid I can no longer honor?
- What happens if I cancel a booking?
- What if I cancel the Way in or Return of a Round-trip transfer?
Problems
Contact
- How to contact the monTransport.com support team?
- How do I contact the traveler who booked me?
- How can I contact the main passenger of your booking?
- Have you noticed any behavior contrary to the Quality Charter?
- Would you like to make a suggestion?
- How to report a bug or abnormal functioning?