Your overall score (the average of your ratings) may drop for 2 reasons:
monTransport.com penalizes cancellations and "no-shows" by drivers. On the other hand, you are compensated in the event of cancellation or absence of the traveler at the time of pick-up, according to the cancellation policies.
- you've received a lower-than-average rating, which has a negative impact on your overall score,
- you have cancelled or not honored a booking. In both cases, you will receive an automatic rating that will reduce your average depending on the seriousness of the situation.
monTransport.com penalizes cancellations and "no-shows" by drivers. On the other hand, you are compensated in the event of cancellation or absence of the traveler at the time of pick-up, according to the cancellation policies.