What if the Traveler is not at the pick-up point?

If the traveler (or main passenger) is not at the meeting point, follow these steps:

1. Double-check that you're in the right place at the right time,
2. Try to contact the traveler (and the main passenger) using all the means specified in the booking.

If you do not receive a reply from them, and have waited a few hours without any updates, declare that the transport has not been completed through your Driver account:

1. On  My bookings section, click on the relevant booking
2. Under the booking details in the orange area, click on the link "If you have not booked transportation with XXX, click here",
3. Select the reason and describe it in as much detail as possible.

After investigation, you will receive compensation in accordance with the cancellation policies selected on your bid.