If you're unable to complete a booking, you can delegate it to a trusted colleague (another licensed provider). This ensures the trip is completed successfully, helps avoid penalties, and minimizes disruptions for the user. Follow this step-by-step guide to handle delegation responsibly.
1. Notify the User
When delegating a booking, inform the user about the change in advance via phone, SMS or email to maintain transparency and trust.
Important:
The user has the right to refuse the replacement provider and request a cancellation instead. If this happens, you must cancel the booking.
Example Notification:
"Your provider [Your Name] has arranged for a trusted colleague to complete your booking. Rest assured, the booking will proceed as planned. If you prefer not to accept this arrangement, please let us know immediately so we can cancel the booking."
2. Guidelines for Delegating Responsibly
To ensure a smooth process, follow these steps:
a. Choose a Trusted Colleague
- Select a licensed colleague with a good track record.
- Ensure they can deliver high-quality service that meets the user’s expectations.
b. Communicate Booking Details
Share all necessary trip details with your colleague, including:
-
- Pickup and drop-off locations.
- User preferences (e.g., child seats, luggage capacity).
- Any special instructions from the user.
c. Verifying the Booking Code
- Once the trip is completed, ask your colleague to collect the booking code from the user.
- The user should only provide the code after confirming the trip was completed satisfactorily.
3. Payment Process
Follow these steps to finalize the payment:
- Booking Code: After the trip, the user shares the booking code with your colleague.
- Verify: Your colleague sends you the code, which you use to unlock payment on your monTransport.com account.
- Transfer: Once payment is unlocked, transfer the agreed amount to your colleague using your preferred payment method.
4. Handling Disputes
If issues arise during or after the trip (e.g., the colleague fails to complete the booking or provides poor service):
- You, as the original provider, are responsible for resolving the issue with the user.
- monTransport.com may review the case and impose penalties if the delegation was mishandled.
Conclusion
Delegating a booking is an effective way to maintain user satisfaction while avoiding cancellation penalties. Remember:
- Accountability: You remain fully responsible for the user's experience.
- Transparency: Notify the user about the replacement and respect their right to refuse.
- Payment: Ensure the booking code is collected and the trip is completed before unlocking payment.
For further assistance, contact our support team.