At monTransport.com, we do not provide phone support. This is a deliberate and thoughtful choice — it allows us to ensure fast, traceable, and fair assistance for all our users — both travelers and transport providers — while keeping our service fees among the lowest in the market.
🧭 Who is monTransport.com?
monTransport.com is neither a transport company nor a taxi dispatch service. It is a comparator and booking platform that connects travelers with independent local transport providers (taxis, private drivers, shuttles, minibuses, coaches, etc.).
Each transport provider is an independent company, free to set its own prices, conditions, and availability. Our role is to:
- make the market more transparent (price, reputation, services)
- ensure secure payments through our dedicated payment system
- provide a clear and reliable contractual framework between travelers and providers
🚫 Why we don't offer phone support
| 1️⃣ | Accurate and documented follow-up — All inquiries are logged through our online support system for efficient tracking. |
| 2️⃣ | Fair prioritization — Messages are handled by topic (booking, payment, issue) — without long phone queues. |
| 3️⃣ | A more efficient and affordable model — By avoiding call center costs, we keep fair pricing for travelers and low commissions for providers. |
| 4️⃣ | Faster and better-documented answers — Written responses include direct help links, screenshots, and useful documentation. |
🤝 For an ongoing booking
For questions regarding a confirmed or ongoing booking, the direct contact between the traveler and the transport provider is the fastest and most effective way to resolve the situation.
💡 The contact details of the driver (or traveler) are shared as soon as the booking is confirmed. monTransport.com acts as an intermediary on behalf of transport providers, but does not manage transport services directly.
📬 How to contact us
- Via our contact form
- Or directly through the Help Center, accessible from your account
Our support team responds to all requests as quickly as possible, in both French and English.
💡 Useful tip — Before reaching out, check our Help Center — most questions are already answered there (bookings, payments, cancellations, invoices, etc.).