In the event that the Transport provider communicates the cancellation to you via phone or email, ask them to cancel it through their Driver account so that you can be refunded in full immediately. Contact us if you encounter any problems.
If the Transport provider hasn't done so voluntarily, you can also report the problem on your Traveler account within 7 days of the trip, indicating that it wasn't completed. This allows us to consider your claim and refund you in full.
Please note!
Not communicating your booking code does not exempt you from declaring the cancellation of the booking by the Transport provider on your Traveler account.
We remain at your disposal if you have any questions.
If the Transport provider hasn't done so voluntarily, you can also report the problem on your Traveler account within 7 days of the trip, indicating that it wasn't completed. This allows us to consider your claim and refund you in full.
Please note!
Not communicating your booking code does not exempt you from declaring the cancellation of the booking by the Transport provider on your Traveler account.
We remain at your disposal if you have any questions.