Help desk
Definitions
Instructions for use
- What is monTransport.com?
- How does it work?
- Which countries does monTransport.com cover?
- What are the benefits of monTransport.com?
- Which Transport providers can partner with monTransport.com?
- Are all Transport providers partnered with monTransport.com verified and legal?
Sign up / Log in
Categories: Vehicles, Trips, Transport Providers
Posting a trip = Receiving bids
- How do I send a Vehicle and Driver Hire request?
- What is a Booking request?
- What is an Instant Price?
- How to book a Transport provider?
- Can I book a Transport provider at the last minute?
- Can I book a Transport Provider for an immediate departure?
My settings
Booking
- How to book an offer received after sending a quote request ?
- Do I need to print my Booking confirmation?
- Will My Luggage Fit in the Vehicle?
- How can I request a baby or child seat?
- Can I travel with my pet?
- What if I don't have a mobile phone?
Price and payment
- How we display fair, real taxi and cab prices
- Can I modify an invoice after my reservation?
- How much does it cost to use monTransport.com?
- What payment methods are accepted?
- How can I ensure that I’m getting the best price for my Trip?
- Which payment cards are accepted?
Cancellation
- When will I receive my refund ?
- Are there any Cancellation fees if I cancel my Booking?
- How to get a refund?
- What are the different cancellation policies?
- If I cancel my Way-in transfer, does that cancel my Return transfer too?
- If I cancel my Return transfer, does that cancel my Way-in transfer too?
Problems
- What Should I Do If the Transport Provider Doesn’t Show Up ?
- What should I do if my flight or train is delayed?
- I can't find my booking code, what should I do?
- What should I do if I've lost or forgotten my booking code?
- Where is the meeting point with the Transport provider?
- What should I do if the Transport provider isn't at the meeting point?