Help desk
Definitions
Instructions for use
- What is monTransport.com?
- How does it work?
- Which countries does monTransport.com cover?
- What are the benefits of monTransport.com?
- Which Transport providers can partner with monTransport.com?
- Are all Transport providers partnered with monTransport.com verified and legal?
Sign up / Log in
Categories: Vehicles, Trips, Transport Providers
Posting a trip = Receiving bids
- How do I send a Vehicle and Driver Hire request?
- What is a Booking request?
- What is an Instant Price?
- How to book a Transport provider?
- Can I book a Transport provider at the last minute?
- Can I book a Transport Provider for an immediate departure?
My settings
Booking
- How to book an offer received after sending a quote request ?
- Do I need to print my Booking confirmation?
- Will My Luggage Fit in the Vehicle?
- How can I request a baby or child seat?
- Can I travel with my pet?
- What if I don't have a mobile phone?
Price and payment
- How we display fair, real taxi and cab prices
- Can I modify an invoice after my reservation?
- How much does it cost to use monTransport.com?
- What payment methods are accepted?
- How can I ensure that I’m getting the best price for my Trip?
- Which payment cards are accepted?
Cancellation
- When will I receive my refund ?
- Are there any Cancellation fees if I cancel my Booking?
- How to get a refund?
- What are the different cancellation policies?
- If I cancel my Way-in transfer, does that cancel my Return transfer too?
- If I cancel my Return transfer, does that cancel my Way-in transfer too?
Problems
- What Should I Do If the Transport Provider Doesn’t Show Up ?
- What should I do if my flight or train is delayed?
- I can't find my booking code, what should I do?
- What should I do if I've lost or forgotten my booking code?
- Where is the meeting point with the Transport provider?
- What should I do if the Transport provider isn't at the meeting point?
Contact us
Definitions
Basics
- What is monTransport.com?
- How does it work?
- Which Transport providers can partner with monTransport.com?
- Are all Transport providers partnered with monTransport.com verified and legal?
- Why do I need to provide my IBAN?
- Cross-border trips: precautions to take and compulsory documents
Sign up / Log in
Categories : Vehicles, Trips, Transport providers
- What are the vehicle categories?
- What are the Transport provider categories?
- What are the different trip categories?
- What is a transfer?
- What is a Round-trip transfer?
- What is a recurring transfer?
Trips and bids
- What is a Flash trip?
- What is a Classic trip?
- How do I send a bid?
- How do I send a bid for a round-trip transfer?
- How do I submit a bid for a recurring transfer?
- How do I report inaccurately detailed trip requests?
Profile
- What is the Liability Insurance?
- What's the profile for?
- Why can't I get 100% completion on my profile?
- How do I fill in my profile?
- How do I add a vehicle to my profile?
- How can I edit a vehicle on my profile?
Settings
- How do I close my account?
- How do I change my password?
- How do I change my email address?
- How do I register my bank details (IBAN)?
- How do I add or delete a vehicle category?
- How do I activate or deactivate trip reception by email notification?
Bookings
- Can I Change My Address After Booking or Requesting a Ride ?
- How does the booking system work?
- What is the booking number composed of?
- How to organize the meeting point at a train station or airport?
- How do I modify a booking?
- What’s the booking code for?
Price and payment
- How Do I Enter My IBAN to Receive Payments?
- What Commission does monTransport.com charge Transport Providers?
- How do I obtain payment for a booking?
- Why do I receive 2 payments for a round-trip transfer?
- How do I receive compensation if a traveler cancels a booking?
- What are the payment deadlines for a booking?
Reputation
- How to get a rating and review?
- How do my ratings affect my positioning on monTransport.com?
- Why has my overall score dropped?
- How can I contest a rating or review?
- How do I reply to a review?
- Why do I receive 2 reviews after booking a round-trip transfer?
Rules
Cancellation
- How to Delegate a Booking to a Trusted Colleague
- How do I cancel a sent bid?
- How do I cancel a booking?
- What if I forget to cancel a bid I can no longer honor?
- What happens if I cancel a booking?
- What if I cancel the Way in or Return of a Round-trip transfer?
Problems
- What if my Booking code is invalid?
- What if the Traveler is not at the pick-up point?
- How do I report that the transport service has not been provided?
- What to do in the event of a dispute?
- What if the traveler is unreachable?
- What to do in the event of a breakdown?
Contact
- How to contact the monTransport.com support team?
- How do I contact the traveler who booked me?
- How can I contact the main passenger of your booking?
- Have you noticed any behavior contrary to the Quality Charter?
- Would you like to make a suggestion?
- How to report a bug or abnormal functioning?